Employment Type: B2B Contract
Location: Europe/Remote
Technology: HR/Benefits Administration
Must have skills:
- Minimum 2-3 years of experience in HR/Benefits Administration area.
- Process implementation experience and understanding the project life cycle and deployment governance.
- Minimum 2-3 years of Business Experience gained in multinational company.
- Great Time management skills
- Experience in MS Office is a must.
- English Language – C1 Level is required (CEFR scale or equivalent)
- Dutch language – C1 level
Nice to have skills:
- Procedure (SOPs, Work Instructions) writing experience.
- Extensive analytical and problem-solving skills.
- Strong attention to details.
- Good understanding of delivering an outstanding customer experience.
- High level exposure in fast paced environment.
- High level of self-motivation and proactivity is required.
Job Responsibilities:
- Takes an active part in Process Transition from Client to Alight office.
- Be responsible for the benefits administration for client’s employees located in EMEA region.
- Resolves cases and enter benefits data in the system for our client’s employees.
- Collaborates with the client to resolve requests they may have related to a project or an escalated employee issue.
- Defines the processes to support the service delivery of the International Benefits solution aligned to the global strategy, from a process and client value creation perspective.
- Provides input in the process design and technology capabilities to ensure optimal process support from a benefit perspective.
- Configures system for a project based on client requirements.
- Contributes to projects utilizing standard project management disciplines.
- Takes an active part in Process Transition from Client to Alight office.
- Works daily with other Alight Colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients’ employees.
- Develops reports utilizing various data extraction tools to meet client plan rules and/or resolve issues.
- Develops benefits system for new client project requests based upon complete plan rules.
- Problem solves issues by analyzing benefits system to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue.
- Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet. systematic specifications.
- Provides creative solutions to continuously improve and optimize client delivery.
- Participates in system testing during Internal Acceptance Testing and supporting User Acceptance Testing.
- Opportunity to oversee and coach others with regards to a specific project and/or process.
- Leads projects utilizing standard project management disciplines.